| Often we find
that course participants complain of the following things regarding
learning events:
 |
The training delivered is not tailored
to the learners, the organisation or the industry
sector |
|
There is not enough application
to their own jobs |
|
Modular programmes give lots of
theory but not enough time for review and application |
|
Senior Management are not committed
to the development of staff |
Evaluation
What we believe in is a Modular programme which identifies
where individuals and the organisation are at the start
and at the end of the programme hence we can evaluate
the developments made. The final module will establish
where each course participant stands in relation to the implementation
of all the learning received and development needs now
outstanding.
Our approach is to tailor a programme with individuals
attending a module every 6-8 weeks. Subsequent to each
module the individuals should work towards individually
agreed development plans and then produce evidence of
their performance. Some companies and course participants opt
for this in the form of:
|
A written assignment sent prior
to the module to The Development Company. Individual
coaching and feedback can be provided to each individual. |
|
A presentation made at the start
of each Module either individually or as a group.
Individual and group coaching and feedback can be
provided to each individual. |
|
A discussion made as a group at
the start of each Module. Both individual and main
group feedback can be provided. |
Projects for individuals/pairs
To get a payback and ensure commitment from attendees
and Managers alike, course participants can work on projects which
require them to work externally, cross departments and
individually to research and make conclusions. An end
of programme presentation to Senior Managers and Directors
gives the programme status and clients have benefited
from the conclusions drawn.
Topics covered in modular programmes have included the following:
|
The implications of new technology
on the organization |
|
Identifying new business - a fresh
approach |
|
Effective communication - the results
of a communication audit and recommendations |
|
An analysis of sales operations
and how we could improve the effectiveness of sales
and marketing |
|
An analysis of production and how
we could maximise output |
|
Product Training |
|
Improving customer service |
|
Strengths and weaknesses (or SWOT)
of the organisation and competitors |
What do Modular programmes contain?
The following is an idea of the modules we have run
for companies. We are not stating that 7 is the number
for this type of programme; it is an idea of content.
| Module
1, Programme Start Up (1 day) |
| This module will be used to help the delegates get into the programme and to enable the facilitator to identify individual specific needs. The information gained from this module will be used to personalise the programme to each person and also tailor each module to fit the culture of the organisation. |
| Content |
|
The strategic
goals of your organisation |
|
Your operational
goals |
|
Activity:
What gets in the way of you achieving your goals? |
|
Agreement of individual development needs from this programme |
|
Agreement of measurement process for individual performance
performance |
|
Activity: What is the culture of your organisation? |
|
Completion of Team Performance questionnaire |
|
Completion of Empowerment questionnaire |
|
Completion of Learning environment questionnaire |
|
| Assignment |
Identify areas of difficulty encountered in your job
between now and the next module.
|
|
| Module
2, Managing Yourself (1 day) |
| Managing yourself is the most important start point. If you can’t manage yourself then it is more difficult to manage others. The module is based on the completion of a personality questionnaire which enables each individual to understand why they do the things they do and why they find other people either easy or difficult to get on with. Tools are then introduced to help the delegates deal with different situations. |
| Content |
|
Completion
of personality questionnaire |
|
Identification of each delegate’s strengths and limitations |
|
Communication
within the workplace |
|
Dealing
with difficult people |
|
Managing
conflict |
|
How to
be more assertive |
|
| Assignment |
Implement learning with difficult
colleagues/bosses/customers and log results. |
|
| Module
3, Managing Others (1 day) |
| The learning from the previous module can be used directly by the delegates to manage and influence other people. This module links this with established management understanding about how to motivate people and creating respect from the workforce. |
| Content |
|
Leadership
styles |
|
Use of
authority |
|
Motivating
people |
|
Performance
management |
|
Empowering
people |
|
| Assignment |
Establish performance objectives
with employees and agree measurement processes.
|
|
| Module
4, Managing Your Time (1 day) |
|
Effective time management is arguably the best kept secret of business
success. It greatly increases your work capacity and is a clear sign to
others that you are an achiever.
|
| Content |
|
Prioritise activities; concentrate on the important issues |
|
Develop techniques for releasing valuable time |
|
Deal with time wasters and interruptions |
|
Use delegation as a coaching technique |
|
| Assignment |
Complete a time log over 5 working days and analyse the results |
|
| Module
5, Negotiating Skills (1 day) |
| Almost every day, in every aspect of business; selling, buying or
dealing with contractors, we can give and take to agree a deal. The
skilled negotiator always achieves much more without upstaging the
other party.
|
| Content |
|
Preparing for the negotiation - get your strategy right |
|
Negotiating tactics |
|
Questioning the other party |
|
Making acceptable proposals |
|
Achieving a conclusion beneficial to both parties |
|
| Assignment |
Negotiate a ‘win-win’ solution in the next tricky situation with a
customer, boss, supplier, member of staff or whoever else
|
|
| Module
6, Presentation Skills (1 day) |
| Good presentation skills are vital in communicating ideas and for
influencing others to follow your direction. In customer negotiations
your presentation skills determine success or failure and large
contracts hinge on your ability to put across your message. Once
learned, good presentation skills reward you for the rest of your life.
This course uses video filming and playback to provide feedback and
help delegates see themselves as other do. |
| Content |
|
A presentation to highlight areas to develop |
|
Developing a framework to use for all presentations |
|
Planning and preparing the presentation |
|
Making a good first impression |
|
Understanding the effects of your body language |
|
Using visual aids to support the spoken word |
| |
|
| Delegates need to bring to the course their end of programme presentation to practise. |
| Assignment |
Perform like stars on the
big day! |
|
| Module
7 Programme Review (1 day) |
| This module is to enable the whole programme to be reviewed and the evaluation of learning to take place. This will be done via evidence from the delegates themselves and feedback from their bosses and staff. This module will also identify other outstanding areas of development need. |
| Content |
|
Review
of programme |
|
Comparison of boss/staff
feedback from start of programme to end of programme |
|
Identification of current outstanding issues/future development needs |
|
| Assignment |
- |
|
Assessment and Evaluation
At the end of each module delegates will be required to go back to work and implement the learning received by carrying out an agreed assignment (optional). The start of each subsequent module will be used to evaluate each delegate’s results from their implementation.
We recommend that evaluation of the implementation of the learning is carried out 6 months after the end of the programme
Please select an option below for more information:
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the Trainer ] [ Recruitment & Selection Interviewing ] [ Performance
Review / Appraisal Skills ] [ Management
Development ] [ Personal
Development ] [ Enquire
About an in-Company Course ]
For more
information about our tailored training courses
call 01604 810 801 or click
here to contact us. |
