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An individual who is behaving in an aggressive, dismissive
or hostile way can seriously affect the learning of
others if a trainer does not handle the situation well.
The trainer needs to handle the participant's behaviour
without resorting to aggression or bullying tactics:
there may be valid reasons why the person is behaving
in such a way.
This course identifies the behaviour patterns that
lead to a person behaving in a disruptive manner. You
will practise a new set of behaviour patterns so that
you won't feel out of control in these situations.
This is a highly participative workshop, using a personality profile to explain why people behave in the way they do and why situations spiral out of control.
Participants will have plenty of practice and reflection time and the activities will produce ideas for implementation in the training room.
Who should attend?
Trainers, Managers, Facilitators, Educators, Course Designers, HRD Professionals and anyone involved in the training of people in an office, retail, distribution or service environment. Typically, you will learn how to:
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Identify behaviours
in themselves and others that lead to undesirable
behaviour |
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Use a variety of techniques to
deal with aggressive, negative, dismissive, disinterested
and disruptive delegates |
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Manage both aggressive and submissive
behaviour |
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Project your own authority in an
assertive way |
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Gain confidence in group situations |
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Learn how to influence difficult
people to ensure positive gains for all |
Please select an option below for more information.
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the Trainer ] [ Recruitment
& Selection Interviewing ] [ Performance
Review / Appraisal Skills ] [ Management
Development ] [ Personal
Development ] [ Enquire
About an in-Company Course ]
For more
information about our tailored training courses
call 01604 810 801 or click
here to contact us | 
